The market has evolved similarly, with most industry-leading CRM providers offering cloud-based, SaaS CRM solutions, and many no longer offering on-premise software at all.Ĭloud-based and on-premise CRM systems offer two very different hosting models with different capabilities. But by 2014, the numbers had flipped, and 87% preferred cloud CRM solutions. According to a Software Advice study, 88% of CRM buyers preferred on-premise solutions in 2008. Just ten years ago, on-premise CRM represented the majority of the CRM market.
